Russi Modi was Chairman and Managing Director of Tata Steel. One day he was holding a weekly Darbar with TATA Steel staff at a football ground in Jamshedpur.
A worker took up an issue. Quality of toilets for workers is terribly bad. Quality of officer’s toilet is very good.
Russi asked his top executive how much time he needs to set it right. He said 6 months. Russi said- I would rather do it in couple of minutes, send me a carpenter.
Next day toilet sign board on workers toilet was changed to officer’s and officer’s to workers. There were instructions to change it back every fortnight.
Quality of both toilets became same… within few days.
This is called management and administration.
